Shipping FAQs

Pre-orders & back-orders

Blaine Apparel Co aims to provide accurate shipping & delivery estimates for pre-order and back-order products, but may be limited by production delays, shipping delays, and other factors outside of our control.

More information may be available on pre-orders and back-orders, on a case-by-case basis. Please contact howcanwehelp@blaineapparelco.com for more details.

Do you ship internationally?

We currently only ship within the United States and Canada at this time.

How long will it take to receive my order?

Orders will generally ship within 2-5 days from the order date. Orders are shipped Monday - Friday excluding national holidays. Once an order is shipped you will receive a confirmation email with your tracking information. Some items may take a couple days longer depending on availability and order load, especially around the holidays. Any significant delays will be communicated with the customer.

Can I change or cancel my order?

Once your order is placed, we are unable to edit orders or shipping addresses. Please double check all information is correct prior to placing your order. However, please still reach out to us at howcanwehelp@blaineapparel.com with the order number and your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled but we will always do whatever is humanly possible to help you.


It says my package was delivered but I haven't received it yet. What should I do?

Delivery confirmations can be unreliable at times. Please wait 24 hours to see if your items are delivered. If they are not, please check with your neighbors, this is a common delivery practice.

There may be cases where the delivery was made, but the package was left in an unexpected location at the recipient's address. Please reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." They may be able in some cases to track if it was delivered to an address similar to yours.

Unfortunately, Blaine Apparel Co won't cover the cost of reshipping or refunding the order. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date

We may ask for your help by confirming with you that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered, but you think it hasn't been received, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If the package is deemed lost we will work with you to get a replacement order shipped to you.

What if the recipient's address was wrong?

Please double check that all information is correct prior to placing your order. If you provide an address that is considered insufficient by the carrier, the shipment will be returned to the shipment facility. Just because an address can be found on Google Maps, or similar service, the carrier may still list it as an invalid address in its database. Unfortunately we and our shippers have no control over that. If the package does not get returned to the shipper, then you will have to process a new order to replace the original. If the package does get returned to the shipper, then you will be liable for just reshipment costs once we have confirmed an updated address with you (if and as applicable). 

My order shows it is being returned to the shipper, what now?

There are a few reasons an order can be returned to the shipper, but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the end customer. New shipping charges will be applied for orders that have been unclaimed at customs, refused/returned by the end customer, or had an incorrect address originally provided. Please also note that No Refund will be issued if the items go unclaimed at customs, refused/returned by the end customer, or had an incorrect address originally provided as All Sales Are Final.

Our shippers do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks, or similar item(s), won’t be available for reshipping and will be disposed of.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to howcanwehelp@blaineapparel.com, then we'll gladly work on getting a replacement for you.

How long do I have to submit a claim for an exchange?

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product is received. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.

Customs & Duty Fees

Customers are responsible for any customs and duty fees, which may be assessed to your order once it arrives in the destination country. Blaine Apparel Co does not include any coverage for customs or duty fees in quoted shipping costs, or at any point in our checkout or billing process. 

If you have any questions related to customs, duty, and import charges, please contact your local customs office prior to ordering.